Complaint Proceedings

RSA 365:1 through :5, and Puc 204, govern the Department of Energy’s authority to receive and process formal complaints.  Upon receipt of a formal complaint, the Department forwards the complaint to the utility for response.  After reviewing the response, the Department will determine if an investigation is warranted.  The Department has the discretion to refer a complaint, after investigation, to the Public Utilities Commission for further action.  If the Department disposes of a complaint without referral to the Commission, a complainant may petition the Commission for an adjudicative hearing.

Residential utility customers must first exhaust their remedies under the Puc 1200 rules, which are administered by the Department before filing a formal complaint.  For complaints filed by residential utility customers, the name and address, and any other private information related to the customer, are confidential during the Department’s process.  Residential complaints, and any documents responding to them, are redacted to protect that information; however, customer information becomes public once the customer petitions the Commission for a hearing.  The confidential information is kept on file by the Department.

How to File a Formal Complaint with the Department of Energy 

CPT 2024-006 Residential Customer Complaint Against Pennichuck Water Works, Inc.

• CPT 2024-006 Residential Customer Complaint Against Pennichuck Water Works, Inc. (Redacted) (07/12/24)
• CPT 2024-006 NH Department of Energy Letter to Pennichuck Water Works, Inc. (Redacted) (07/26/24)
• CPT 2024-006 Pennichuck Water Works, Inc. Response to Complaint (Redacted) (08/09/24)
• CPT 2024-006 Pennichuck Water Works, Inc. Response to Department of Energy Second Set of Questions (Redacted) (08/26/24)
• CPT 2024-006 NH Department of Energy Decision (Redacted) (10/21/24)

CPT 2024-005 Kearsarge Solar LLC, ReWild Renewables, LLC and Lodestar Energy LLC Complaint Against Public Service Company of New Hampshire d/b/a Eversource Energy

• CPT 2024-005 Kearsarge Solar LLC, ReWild Renewables, LLC and Lodestar Energy LLC Complaint (03/15/24)
• CPT 2024-005 NH Department of Energy Letter to Kearsarge Solar LLC, ReWild Renewables, LLC and Lodestar Energy LLC (03/21/24)
• CPT 2024-005 Public Service Company of New Hampshire d/b/a Eversource Energy Response to Complaint (04/22/24)
• CPT 2024-005 Kearsarge Solar LLC, ReWild Renewables, LLC and Lodestar Energy LLC Motion For Leave to File Complaint and Amended Complaint (05/06/24)
• CPT 2024-005 Belknap County Public Comment (05/13/24)
• CPT 2024-005 Public Service Company of New Hampshire d/b/a Eversource Energy Objection to Complainant's Motion to Amend Complaint (05/15/24)
• CPT 2024-005 Public Service Company of New Hampshire d/b/a Eversource Energy Partial Response to Request for Information (05/15/24)
• CPT 2024-005 Kearsarge Solar LLC, ReWild Renewables, LLC and Lodestar Energy LLC Reply to Objection to Motion to Amend Complaint (5/23/24)
• CPT 2024-005 Public Service Company of New Hampshire d/b/a Eversource Energy Sur-Reply (05/24/24)
• CPT 2024-005 Public Service Company of New Hampshire d/b/a Eversource Energy Status of Interconnection Applications (05/24/24)
• CPT 2024-005 Current Status of 28 Complaint Projects With Complainant Comments (06/04/24)

CPT 2024-004 GNM Solar, 17, LLC and Bright Spot Solar, LLC Complaint Against Public Service Company of New Hampshire d/b/a Eversource Energy

• CPT 2024-004 GNM Solar, 17, LLC and Bright Spot Solar, LLC Complaint (02/13/24)
• CPT 2024-004 NH Department of Energy Letter to GNM Solar, 17, LLC and Bright Spot Solar, LLC (03/20/24)
• CPT 2024-004 Public Service Company of New Hampshire d/b/a Eversource Energy Response to Complaint (04/30/24)
• CPT 2024-004 NH Department of Energy Decision (10/17/24)

CPT 2024-003 Office of the Consumer Advocate Complaint Concerning Town of Milford Community Power Aggregation Plan

• CPT 2024-003 Office of the Consumer Advocate Complaint (02/13/24)
• CPT 2024-003 NH Department of Energy Letter to Town of Milford (02/13/24)
• CPT 2024-003 Town of Milford Response to Complaint (02/22/24)
• CPT 2024-003 NH Department of Energy Decision (02/29/24)

CPT 2024-002 Office of the Consumer Advocate Complaint Concerning Town of New Boston Community Power Aggregation Plan

• CPT 2024-002 Office of the Consumer Advocate Complaint (02/13/24)
• CPT 2024-002 NH Department of Energy Letter to Town of New Boston (02/13/24)
• CPT 2024-002 Town of New Boston Response to Complaint (02/23/24)
• CPT 2024-002 NH Department of Energy Decision (02/29/24)

CPT 2024-001 Office of the Consumer Advocate Complaint Concerning Town of Jaffrey Community Power Aggregation Plan

• CPT 2024-001 Office of the Consumer Advocate Complaint (02/13/24)
• CPT 2024-001 NH Department of Energy Letter to Town of Jaffrey (02/13/24)
• CPT 2024-001 Town of Jaffrey Response to NH Department of Energy Letter (02/22/24)
• CPT 2024-001 NH Department of Energy Decision (02/29/24)

CPT 2023-003 Residential Customer Complaint Against Liberty Utilities (Granite State Electric) Corp. d/b/a Liberty

• CPT 2023-003 Customer Complaint (Redacted) (06/20/23)
• CPT 2023-003 NH Department of Energy Letter to Residential Customer (Redacted) (10/13/23)

CPT 2023-002 Community Power Coalition of New Hampshire Complaint Against Public Service Company of New Hampshire d/b/a Eversource Energy

• CPT 2023-002 Community Power Coalition of New Hampshire Complaint Against Public Service Company of New Hampshire d/b/a Eversource Energy (06/13/23)
• CPT 2023-002 NH Department of Energy Letter to Public Service Company of New Hampshire d/b/a Eversource Energy (06/23/23)
• CPT 2023-002 Response of Public Service Company of New Hampshire d/b/a Eversource Energy (07/24/23)
  • CPT 2023-002 Attachment to Response of Public Service Company of New Hampshire d/b/a Eversource Energy
• CPT 2023-002 NH Department of Energy Follow-up Letter to Public Service Company of New Hampshire d/b/a Eversource Energy (10/30/23)
• CPT 2023-002 Response of Public Service Company of New Hampshire d/b/a Eversource Energy to Section 6.1 of Complaint (12/14/23)
• CPT 2023-002 NH Department of Energy Follow-up Letter to Community Power Coalition of New Hampshire (02/20/24)
• CPT 2023-002 Community Power Coalition of New Hampshire Review of Status (02/29/24)
• CPT 2023-002 NH Department of Energy Information Request Letter to Community Power Coalition of New Hampshire (04/24/24)
• CPT 2023-002 Community Power Coalition of New Hampshire Revised Status Update (05/15/24)
• CPT 2023-002 Public Service Company of New Hampshire d/b/a Eversource Energy Reply to CPCNH Supplemental Complaint (06/11/24)
• CPT 2023-002 Community Power Coalition of New Hampshire Reply to the Response filed on June 11, 2024 by Public Service Company of New Hampshire d/b/a Eversource Energy
• CPT 2023-002 NH Department of Energy Decision (09/30/24)

CPT 2023-001 Residential Customer Complaint Against Unitil Energy Systems, Inc.

• CPT 2023-001 Complaint (Redacted) (04/15/23)
  • CPT 2023-001 Complaint Attachments (Redacted)
• CPT 2023-001 NH Department of Energy Letter to Unitil Energy Systems, Inc. (Redacted) (05/04/23)
• CPT 2023-001 Residential Customer Email to NH Department of Energy (Redacted) (05/12/23)
• CPT 2023-001 Unitil Energy Systems, Inc. Response (Redacted) (05/18/23)
  • CPT 2023-001 Unitil Energy Systems, Inc. Response Attachments (Redacted)
• CPT 2023-001 NH Department of Energy Decision (Redacted) (08/11/23)